Something that organisations often overlook is the by-product of people’s interactions with each other.  As people interact in a transparent way, this naturally leaves a wealth of knowledge that is reusable by the organisation. They key is being able to access this knowledge. This is my number 1 argument against using consumer tools such as [...]

The key to calculating Enterprise Social Networking ROI is to keep it simple.
If you dig under the surface enough, there is often a monetary benefit staring you right in the face…

A lot of debate goes on about the Return on Investment (ROI) of Enterprise Social Software… in my opinion probably too much debate. Sometimes the [...]